Device/Software

What is the key difference between Premium and Basic plan?

Notably, the Premium version offers access to the professional scalp & Skin analysis and a Branch management system, which is particularly useful if you operate multiple stores.

Please kindly check the UI/UX for the Professional Hair Loss solution

Skin Analysis

AM I ABLE TO PURCHASE THE DEVICE ONLY WITHOUT THE SOFTWARE SUBSCRIPTION?

To measure scalp analysis, purchasing software is mandatory.

HOW WILL I ACCESS TO THE SOFTWARE?

To access our software system, simply download our App.You can find it on Google Play Store or iOS Store by searching for "Becon Pro."To gain access to the App, you will need to obtain a B2B account from us. Once you purchase the device, we will send you guidelines for setting up the software and provide you with login credentials.

HOW DO YOU MEASURE TEMP/MOISTURE/ODOR?

The scanner is equipped with a non-contact sensor and can measure temperature, moisture, and odor. In the case of odor, it measures VoC (volatile organic compounds) value and replaces the ppb value with an odor index.

HOW DOES THE AUTO STERILIZATION CRADLE WORK?

When the scanner is placed in the dedicated cradle after use, a blue light comes on and the camera area is automatically sterilized and disinfected for 5 minutes.

How long will it operate after being fully charged?

The battery size is 2500mAh and can last for over 4 to 6 hours after being fully charged.

CAN THIS DEVICE BE USED FOR MULTIPLE CLIENTS?

The device is primarily designed for hair care salons/spa and hospitals. It has the added ability to store data for multiple clients.

UNDERSTANDING THE BASIS OF HAIR LOSS PROGRESS SCORES AND SCALP ANALYSIS

Our current data set comprises 400,000 users, with the majority of Asian descent, but including consumers of all races.

DO USER ABLE TO STORED THE RESULT?

Yes, through the QR code scanning client’s is able to stored the data.

Moreover, there is two ways to save QR information.

(1) We send to SNS(what's app) instead of generating QR. But this also lasts 6 months

(2) Instead of sharing info, the users can download all their information on their B2C APP that we provide.

This feature is limited to some hospitals we work closely with.

INQUIRE ABOUT THE PRICING FOR THE SOFTWARE AFTER THE 12-MONTH PERIOD ENDS

With our B2B app, you will be able to process payments for software purchase.

COULD I ACCESS THE INFORMATION THROUGH PC BESIDES THE TABLET PC OR MOBILE PHONE?

To utilize the scanner, it's necessary to connect via Bluetooth and Wi-Fi using a Tablet PC or Mobile Phone.

If you don't have a tablet, you can download the "Becon Pro" app on your mobile device to operate the solution.

To access information on your PC, use the provided link. Please be aware that scanners are not compatible with PCs. However, all other functions can be accessed through the web link.

Login at https://b2b-web.withbecon.com/ with the same credentials used for the app.

WE HAVE MULTIPLE BRANCHES ACROSS THE NATION. HOW CAN WE UTILIZE THE SOFTWARE?

The premium software package includes branch management features. Currently, leading salons or hospitals with multiple branches utilize this software to supervise their operations effectively. With one software accessible on multiple devices, you can efficiently oversee various local branches without any restrictions on the number of branches managed.

Do I need to buy software for each device if I purchase multiple ones?

Software must be bought separately for each device. Yet, when it comes to branch management, all tasks can be managed efficiently using just one account.

Understanding the Analysis

How is the global average determined?

[For Scalp analysis]
We calculate scores (0~100 points) for each diagnosis of items such as sebum, moisture, sensitivity, volume, follicle density, etc (10 items).
And the global average means that we simply make the average for each diagnosis item for entire users(currently about 500,000 data).

How is the global ranking determined?

Users are grouped by age ranges: 10-19, 20-29, 30-39, 40-49, and so on.

Each age group includes a specific number of users, with new users added over time.

For instance, the 30-39 age group accounts for approximately 220,000 diagnostic cases. Within this age bracket, each diagnostic result is assigned a score. The highest score ranks 1st, while the lowest score ranks 220,000th. (The lower the rank, the better the score within the same age group.)

Understanding Scalp Temperature Interpretation

Scalp temperature is simply a way to gauge the heat of the scalp using an infrared sensor, much like measuring a person's body temperature. Elevated scalp temperature can be detrimental to hair health. A high scalp temperature can lead to scalp dryness, resulting in issues like excessive sebum production, scalp inflammation, rashes, dead skin cells, and a shortened hair growth cycle.

understanding of moisture interpretation

Scalp moisture plays a crucial role since skin moisture levels are significant.

An ideal range for moisture content is between 60 to 90 g/m3.

Calculating Follicle Density: Meaning of ea/cm²

This refers to the number of follicles within a 1cm² area. Since the scanner covers approximately 0.65cm², we multiply the follicle density result by 1.6

How many people are needed for the data to be statistically significant?

Having at least 1000 samples for each age group (10-19, 20-29, 30-39, etc.) would be ideal.

Once you begin utilizing the solution, gathering these samples will be a straightforward process.

Customization Related

CUSTOMIZING THE USER INTERFACE/USER EXPERIENCE

If you would like to customize the UI/UX, we can certainly do that for you. Explore ourcustomized option packagefor further details. Upon purchasing the package, we will send you an email to gather your product information and logo files.

CUSTOMIZED PRODUCT RECOMMENDATIONS

We understand that businesses may have their own treatments and products. Yes, we offer the option to replace our product recommendations with your own treatment and product suggestions. Please purchase the package corresponding to the product number you wish to implement.Purchasing Product customization The implementation process typically takes 7-10 business days. Additionally, we provide up to 2 complimentary changes if any adjustments are needed for your product line in the future.

COULD I CUSTOMIZED THE LOGO ON THE DEVICE?

To customize the logo, a minimum purchase of 10 devices is required. Before ordering the hardware for whitelabel customization, please get in touch with us at service@withbecon.com.

Delivery/Return

How long will it take to get my order?

We guarantee that all orders will be delivered within 2 - 7 days with a trackable link. Once the product dispatches from the warehouse, we will send an automatic email regarding the tracking link. If you did not receive the tracking please contact us. 

Which shipping carriers do you use?

Mostly it will be UPS or Fedex for the fastest and most reliable delivery.

WARRANTY AND RETURN POLICY

In the event that your device malfunctions, we offer a one-year warranty. If you experience any issues with your device, contact us and we'll address the situation as quickly as possible. Please note that the warranty is limited to software issues. Additionally, if you're not satisfied with your purchase, we offer a refund within 14 days of receiving the product. Please ensure that the product is unused (Sealed) and still in its original packaging to be eligible for a refund.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at service@withbecon.com

Other inquiries? Let's chat.

Please email us at service@withbecon.com