Product related Questions

What makes WithBecon special?

For more detail, please check our About Us page

  • Certified hair loss relief function for all products.
  • EWG 98% or higher for all products. Exclusion of harmful ingredients
  • Satisfies safety standards of USA, Europe and Korea
  • 40 kinds customized solutions matching with ingredient data
Which Shampoo shall I use for my scalp type?

WithBecon provides the perfect haircare solution for every individual. Its proprietary formula is tailored to each individual scalp type, providing a customized solution that’s unrivaled. Use the simple online scalp type test - and get the perfect shampoo in just one click.

How often should I shampoo?

There is no concrete guideline for the shampooing. However, we do recommend based on the hair scalp type, wash every 1-2 days.

Why hair ampoule is important addition to shampooing?

Our Hair Ampoule is crafted with a powerful blend of Menthol and Biotin, it infuses your scalp with nourishing moisture and invigorates follicles for fuller, healthier hair.

What is the difference between Moisture.zip and Nourisher.zip ampoule?

Moisture.zip is concentrated scalp ampoule for moisturizing, soothing and Nourisher.zip is focus on skin regeneration. Both of the ampoules are for alleviating hair loss symptoms.

Delivery/Return

How long will it take to get my order?

We guarantee that all orders will be delivered within 2 - 7 days with a trackable link. Once the product dispatches from the warehouse, we will send an automatic email regarding the tracking link. If you did not receive the tracking please contact us. 

Which shipping carriers do you use?

Mostly it will be USPS for the fastest and most reliable delivery.

Can I return my product?

After the product arrives, you will have a 14-day window to initiate the return process. To request a return, please email us at service@withbecon.com and include your order number. Our team will prioritize your request and provide the necessary assistance.

Scanner Related Questions

HOW WILL I ACCESS TO THE SOFTWARE?

To access our software system, simply download our App.You can find it on Google Play Store or iOS Store by searching for "Becon Pro."To gain access to the App, you will need to obtain a B2B account from us. Once you purchase the device, we will send you guidelines for setting up the software and provide you with login credentials.

CAN THIS DEVICE BE USED FOR MULTIPLE CLIENTS?

The device is primarily designed for hair care salons/spa and hospitals. It has the added ability to store data for multiple clients.

AM I ABLE TO PURCHASE THE DEVICE ONLY WITHOUT THE SOFTWARE SUBSCRIPTION?

To measure scalp analysis, purchasing software is mandatory.

UNDERSTANDING THE BASIS OF HAIR LOSS PROGRESS SCORES AND SCALP ANALYSIS

Our current data set comprises 400,000 users, with the majority of Asian descent, but including consumers of all races.

CUSTOMIZING THE USER INTERFACE/USER EXPERIENCE

If you would like to customize the UI/UX, we can certainly do that for you. For more information, please contact us service@withbecon.com

DO USER ABLE TO STORED THE RESULT?

Yes, through the QR code scanning client’s is able to stored the data.

Moreover, there is two ways to save QR information.

(1) We send to SNS(what's app) instead of generating QR. But this also lasts 6 months

(2) Instead of sharing info, the users can download all their information on their B2C APP that we provide.

This feature is limited to some hospitals we work closely with.

INQUIRE ABOUT THE PRICING FOR THE SOFTWARE AFTER THE 12-MONTH PERIOD ENDS

With our B2B app, you will be able to process payments for software purchase.

CUSTOMIZED PRODUCT RECOMMENDATIONS

We understand that businesses may have their own treatments and products. Yes, we offer the option to replace our product recommendations with your own treatment and product suggestions. For more information please contact service@withbecon.com

WARRANTY AND RETURN POLICY

In the event that your device malfunctions, we offer a one-year warranty. If you experience any issues with your device, contact us and we'll address the situation as quickly as possible. Please note that the warranty is limited to software issues. Additionally, if you're not satisfied with your purchase, we offer a refund within 14 days of receiving the product. Please ensure that the product is unused (Sealed) and still in its original packaging to be eligible for a refund.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at service@withbecon.com

Other inquiries? Let's chat.

Please email us at service@withbecon.com